Privacy Policy — abc99 Online Casino Bangladesh

1 Introduction

This Privacy Policy ("Policy") applies to all personal data collected and processed by abc99 in connection with the online casino and sports betting platform accessible at abc99.today ("the Platform"). abc99 ("we", "us", "our") acts as the data controller in respect of all personal data provided by players and users ("you", "your") of the Platform.

By registering an account on abc99, making a deposit, placing a bet, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside the abc99 Terms & Conditions, which are incorporated by reference.

abc99 is built for players across Bangladesh — including those in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar — and we take our responsibility to protect the personal information of our Bangladeshi player base with the utmost seriousness.

2 Personal Data We Collect

abc99 collects the following categories of personal data from players and users of the Platform:

abc99 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, biometric data, or health data, except where identity documents provided for KYC purposes incidentally contain such information, in which case that information is not extracted, stored separately, or used for any purpose other than identity verification.

3 How We Collect Your Data

abc99 collects personal data through the following means:

• Direct interactions: Data you provide when you register an account, complete identity verification, make a deposit or withdrawal, contact support, or participate in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, server logs, and similar tracking technologies. Please refer to Section 7 for full details on cookies.
• Third-party payment providers: Financial data received from bKash, Nagad, Rocket, Upay, and other payment partners in connection with deposit and withdrawal transactions. These providers share only the data necessary to confirm and reconcile transactions.
• Identity verification providers: Where abc99 uses a third-party KYC service to assist in verifying player identity, that provider may share verification results and document data with abc99.
• Game and content suppliers: Game suppliers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming may share game session data, bet records, and technical event logs with abc99 for platform integration and player account management purposes.

4 How We Use Your Personal Data

abc99 uses the personal data it collects for the following purposes:

• Account creation and management: To register your account, authenticate your identity at login, manage your account settings, and maintain your account balance and betting history.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, and to maintain transaction records.
• Identity verification (KYC): To verify that you meet the minimum age requirement of 18 years and to confirm your identity in accordance with applicable anti-money-laundering obligations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and unauthorised account access.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and communicate with you about your account.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the features, performance, and content of the abc99 Platform.
• Responsible gaming: To monitor player behaviour for indicators of problem gambling and to administer deposit limits, loss limits, cool-off periods, and self-exclusion requests.
• Promotions and communications: To send you information about promotions, bonuses, and platform updates that are relevant to your abc99 account. You may opt out of promotional communications at any time by contacting abc99 support.
• Legal compliance: To comply with applicable laws, regulations, and lawful requests from regulatory or law enforcement authorities.

5 Legal Basis for Processing

abc99 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil the contract between you and abc99, including account registration, payment processing, and the provision of gaming services.
• Legal obligation: Processing necessary to comply with applicable legal requirements, including identity verification, anti-money-laundering checks, and the retention of financial transaction records.
• Legitimate interests: Processing carried out in pursuit of abc99's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and internal analytics — provided those interests are not overridden by your own rights and interests.
• Consent: Where you have given explicit consent, such as for receiving promotional communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Sharing Your Personal Data

abc99 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Sonali Bank, Islami Bank, Visa, and Mastercard — solely to process deposits and withdrawals linked to your account.
• Identity verification providers: Third-party KYC and document verification services engaged by abc99 to confirm player identity and age in accordance with legal obligations.
• Game content suppliers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive account and session data necessary to deliver game services and maintain game integrity.
• IT and platform service providers: Hosting, cloud infrastructure, cybersecurity, and analytics providers engaged by abc99 under contractual data-processing agreements that prohibit the use of your data for any purpose other than providing services to abc99.
• Legal and regulatory authorities: Where required by law or in response to a valid legal request, abc99 may disclose personal data to regulatory bodies, law enforcement agencies, or courts of competent jurisdiction.
• Business transfers: In the event of a merger, acquisition, or sale of abc99's business assets, personal data held by abc99 may be transferred to the acquiring entity, subject to equivalent privacy protections remaining in place.

7 Cookies and Tracking Technologies

abc99 uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain session continuity, analyse usage patterns, and support fraud prevention. A cookie is a small text file placed on your device by the Platform when you visit. The following categories of cookies are used:

• Essential cookies: Required for the Platform to function. These include session authentication cookies, load-balancing cookies, and security tokens. They cannot be disabled without materially affecting your ability to use the Platform.
• Functional cookies: Remember your preferences such as language settings, last visited game category, and account display options to personalise your experience on return visits.
• Analytics cookies: Collect aggregated, anonymised data about how players navigate and use the Platform, enabling abc99 to identify performance issues and improve the user experience. abc99 uses privacy-respecting analytics tools and does not share raw analytics data with advertising networks.
• Security cookies: Used to detect fraudulent activity, identify suspicious login patterns, and protect accounts against unauthorised access attempts.

You may manage cookie preferences through your browser settings. Disabling essential cookies will affect the functionality of the abc99 Platform, including the ability to log in and place bets. abc99 does not currently use third-party advertising or retargeting cookies.

8 Data Retention

abc99 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and identity data: Retained for the duration of the account relationship and for a minimum of five (5) years following account closure, in compliance with anti-money-laundering record-keeping obligations.
• Financial transaction data: Retained for a minimum of five (5) years from the date of the transaction to support financial audit, dispute resolution, and regulatory compliance requirements.
• Game session and betting history: Retained for a minimum of three (3) years from the date of the session or bet to support dispute resolution and responsible gaming monitoring.
• Support and communication records: Retained for two (2) years from the date of the last interaction, unless a longer retention period is required to resolve an ongoing dispute or legal matter.
• Technical and usage data: Retained in aggregated or anonymised form indefinitely for platform improvement purposes. Identifiable technical data is retained for up to twelve (12) months.

Upon expiry of the applicable retention period, abc99 will securely delete or anonymise personal data in accordance with its internal data disposal procedures.

9 Data Security

abc99 implements a layered approach to data security, combining technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the abc99 Platform, protecting credentials, payment information, and session data in transit.
• Encrypted storage of sensitive personal data, including identity documents and financial account references, at rest within abc99's secured database infrastructure.
• Access controls restricting access to personal data to authorised abc99 personnel and service providers on a strict need-to-know basis, enforced through role-based permissions and multi-factor authentication for internal systems.
• Regular security audits and vulnerability assessments conducted to identify and remediate potential weaknesses in the Platform's technical infrastructure.
• Fraud detection systems that monitor account activity in real time for indicators of unauthorised access, unusual transaction patterns, and other security risks.

Despite these measures, no data transmission over the internet or method of electronic storage can be guaranteed to be 100% secure. If you believe your abc99 account has been compromised, you should contact abc99 support immediately at [email protected] so that protective action can be taken without delay.

10 Your Data Rights

As a player on the abc99 Platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact abc99 support. abc99 will respond to verified requests within a reasonable period and, in any case, within thirty (30) days.

• Right of access: You have the right to request a copy of the personal data abc99 holds about you, along with information about how it is used and with whom it has been shared.
• Right to rectification: You have the right to request that inaccurate or incomplete personal data held by abc99 be corrected or updated. For certain data fields, you may be able to update this information directly within your account settings.
• Right to erasure: You have the right to request that abc99 delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis exists for continued processing. This right is subject to abc99's legal obligations to retain certain records as described in Section 8.
• Right to restriction of processing: You have the right to request that abc99 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its use for a particular purpose.
• Right to data portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format for the purpose of transferring it to another service provider, where technically feasible.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on abc99's legitimate interests, though abc99 may continue processing if it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred prior to withdrawal.

11 Children's Privacy

The abc99 Platform is strictly intended for adults aged 18 years and above. abc99 does not knowingly collect or process personal data from individuals under the age of 18. If abc99 discovers or has reason to believe that a registered account belongs to a person under 18 years of age, the account will be suspended immediately, any balance will be reviewed in accordance with the abc99 Terms & Conditions, and all personal data associated with the account will be deleted from abc99's systems as soon as practicable.

If you are a parent or guardian and believe that a minor in your care has provided personal information to abc99 or has accessed the Platform, please contact abc99 support immediately at [email protected] so that appropriate action can be taken without delay.

12 Third-Party Links and Services

The abc99 Platform may contain references to or integrations with third-party services, including game suppliers and payment providers. These third parties operate under their own privacy policies, which are independent of this Policy. abc99 is not responsible for the privacy practices of third-party services, and we encourage you to review the privacy notices of any third-party service you interact with in connection with your use of abc99.

abc99 does not embed third-party advertising networks, social media tracking pixels, or retargeting scripts on the Platform. Any interaction with third-party payment providers (bKash, Nagad, Rocket, etc.) is governed by those providers' own terms and privacy policies.

13 Changes to This Privacy Policy

abc99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, platform functionality, or data processing practices. When material changes are made, abc99 will notify registered players via their registered contact details and will publish the revised Policy on this page with an updated revision date prominently displayed at the top.

Your continued use of the abc99 Platform following the publication of any revised Privacy Policy constitutes your acceptance of the changes. If you object to any amendment, you should cease using the Platform and contact abc99 support to request account closure and data deletion in accordance with your rights under Section 10.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data abc99 holds about you, please contact the abc99 data support team. All privacy-related enquiries are handled with strict confidentiality and will receive a response within thirty (30) days.