abc99 Frequently Asked Questions

How do I create an account on abc99?

Creating an abc99 account takes less than three minutes and requires only a valid Bangladeshi mobile number. Visit the abc99 Login page, select the registration option, enter your mobile number, choose a secure password, and confirm your details. You must be at least 18 years old to register. Once submitted, you will receive a one-time verification code (OTP) on your mobile to activate your account and gain immediate access to the platform.

What documents are required for KYC verification on abc99?

abc99 requires a government-issued National Identity Card (NID) or a valid Bangladeshi passport for identity verification. You will need to upload a clear photo of your document alongside a selfie for face-matching purposes. KYC is mandatory before your first withdrawal can be processed. The verification process is typically completed within 24 hours of document submission, after which your account will be fully unlocked for withdrawals.

I forgot my abc99 password — how do I reset it?

You can reset your abc99 password by clicking the "Forgot Password" link on the login page and entering your registered mobile number. abc99 will send an OTP to that number, which you use to verify your identity and set a new password. If you no longer have access to your registered mobile number, contact abc99 support at [email protected] with your account details so the team can assist you securely.

Can I open more than one abc99 account?

No. abc99's Terms & Conditions strictly prohibit the creation of more than one account per player. Duplicate accounts are detected during the KYC process and through platform-level checks on mobile numbers, payment methods, and device identifiers. If a duplicate account is discovered, both accounts may be suspended and any pending bonuses forfeited. If you believe your original account has been compromised, please contact abc99 support before attempting to register again.

How do I close my abc99 account?

To permanently close your abc99 account, contact support at [email protected] with a written closure request from your registered contact details. Before closing, ensure any remaining balance has been withdrawn, as account closure forfeits access to funds that are not first withdrawn. If you are considering closure due to gambling concerns, abc99 recommends exploring the self-exclusion option first, which achieves the same protective outcome while preserving your rights under responsible gaming policy.

How long does a bKash deposit take on abc99?

bKash deposits on abc99 are credited to your account instantly in the vast majority of cases. Once you complete the bKash send-money transaction using the abc99 deposit reference number, the funds typically appear in your abc99 wallet within one to three minutes. If a deposit has not appeared within 15 minutes, contact abc99 support with your bKash transaction ID and the amount sent — the team will manually verify and credit the funds.

What is the minimum deposit amount on abc99?

The minimum deposit at abc99 is ৳200 BDT, applicable across all supported payment methods including bKash, Nagad, Rocket, and Upay. Bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, Sonali Bank, and Islami Bank may carry a higher minimum of ৳500 BDT due to bank processing requirements. There is no maximum single-deposit cap for standard accounts, though high-value deposits may trigger additional verification steps.

How do I withdraw my winnings from abc99 to Nagad?

To withdraw to Nagad, log in to your abc99 account, navigate to the Withdraw section in your wallet, select Nagad as the payment method, enter your Nagad mobile number and the withdrawal amount, then confirm the request. abc99 processes Nagad withdrawals within 1 to 6 hours during standard operating hours. Ensure your Nagad account name matches your abc99 verified name, as mismatched details can delay the transfer pending manual review.

What is the minimum withdrawal amount on abc99?

The minimum withdrawal amount on abc99 is ৳500 BDT for mobile wallet methods such as bKash, Nagad, and Rocket. Bank transfer withdrawals carry a minimum of ৳1,000 BDT. Withdrawals below these thresholds will be declined at submission. There are no abc99 platform fees on standard withdrawals, though your mobile wallet provider may apply its own transfer charges as per their current fee schedule.

Does abc99 charge any fees on deposits or withdrawals?

abc99 does not charge any platform-side fee on deposits or withdrawals. The full amount you deposit is credited to your wallet, and the full amount you request to withdraw is sent to your payment method. However, third-party providers such as bKash, Nagad, Rocket, and bank partners may deduct their own standard transaction charges. Always check your payment provider's current fee schedule to understand the net amount you will receive.

Why has my abc99 withdrawal been delayed or rejected?

The most common reasons for a delayed or rejected withdrawal on abc99 are: pending KYC verification, a mismatch between the account name and the registered payment method name, an active bonus wagering requirement that has not yet been met, or a withdrawal request made outside standard processing hours. If your withdrawal has been pending for more than 12 hours, contact support at [email protected] with your transaction reference number for a swift resolution.

What types of games are available on abc99?

abc99 offers a comprehensive library of games including cricket betting, slots, live casino tables (roulette, baccarat, blackjack, and Teen Patti), instant-win games such as Super Keno and Monster Dice, and sports betting markets covering the BPL, IPL, T20 World Cup, and international football. New titles from providers including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi are added regularly to keep the catalogue fresh for Bangladeshi players.

How does cricket betting work on abc99?

Cricket betting on abc99 lets you place wagers on match outcomes, top run-scorers, leading wicket-takers, over/under totals, and live in-play markets for BPL, IPL, T20 World Cup, and Bangladesh Tigers international matches. Odds are updated in real time during live matches. To place a bet, select a match from the Cricket section, choose your market, enter your stake in BDT, and confirm. Winnings are credited to your abc99 wallet immediately after the market is settled.

Are the slot games on abc99 fair and independently tested?

Yes. All slot games available on abc99 are sourced from licensed providers whose Random Number Generators (RNGs) are tested by independent third-party auditors. This ensures that every spin outcome is genuinely random and not influenced by the platform. The published Return to Player (RTP) percentage for each game reflects the long-term statistical payout rate and is displayed in the game's information panel before you begin playing.

Can I play abc99 games on my mobile phone?

Yes. abc99 is fully optimised for mobile browsers on both Android and iOS devices, meaning no app download is required. Simply open your preferred mobile browser, navigate to abc99.today, log in to your account, and access the full game library including live casino, slots, cricket betting, Super Keno, and Monster Dice. The mobile interface is responsive and designed to perform smoothly even on standard 4G connections common across Dhaka, Chittagong, Sylhet, and other Bangladeshi cities.

What are the rules for Super Keno on abc99?

Super Keno on abc99 is an instant-win numbers game where you select between 1 and 10 numbers from a grid of 1 to 80. Once you confirm your pick and stake, the game draws 20 numbers at random. Your payout is determined by how many of your chosen numbers match the drawn numbers — the more matches, the higher the multiplier applied to your stake. Full payout tables are displayed within the game before each round, so you always know the potential return before committing your bet.

What welcome bonus does abc99 offer to new players in Bangladesh?

abc99 offers new Bangladeshi players a welcome bonus on their first qualifying deposit. The bonus amount and percentage match are detailed on the active promotions page within your account after registration. All welcome bonuses are credited in BDT directly to your abc99 bonus wallet and are subject to wagering requirements that must be completed before the bonus balance can be converted to withdrawable funds. Check the current promotion terms for the most up-to-date offer details.

What does wagering requirement mean on abc99?

A wagering requirement on abc99 means you must place real-money bets totalling a specified multiple of the bonus amount before any winnings derived from that bonus can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in qualifying bets before the bonus converts to withdrawable cash. Not all game types contribute equally — slots typically count 100% while live casino games may count at a lower rate. Full contribution details are listed in each promotion's terms.

Does abc99 offer free spins or cashback promotions?

Yes. In addition to the welcome bonus, abc99 periodically offers free spins on selected slot titles, reload bonuses on subsequent deposits, and cashback promotions that return a percentage of net losses over a defined period back into your wallet. Seasonal promotions tied to events like Eid, the BPL season, IPL, or Pohela Boishakh are also offered. Log in to your abc99 account and check the Promotions section regularly to ensure you do not miss active offers.

Why was my abc99 bonus cancelled or forfeited?

Bonuses on abc99 can be cancelled or forfeited for several reasons: the wagering deadline expired before requirements were met, a withdrawal was requested while an active bonus was still pending, the bonus was claimed on a duplicate account, or the promotion terms were violated (for example, using a payment method excluded from the offer). If you believe your bonus was cancelled in error, contact support at [email protected] with your account details and the bonus reference for a review.

Is abc99 safe to use for players in Bangladesh?

Yes. abc99 is a safe and reliable platform that uses SSL encryption to protect all data transmitted between your device and the platform. Your personal details, payment information, and account activity are secured using industry-standard protocols. All games sourced by abc99 use independently tested RNG systems to ensure fair outcomes. abc99 is also committed to responsible gaming and provides free player-protection tools including deposit limits, session reminders, cool-off periods, and self-exclusion.

What is the minimum age to play on abc99?

The minimum age to register and play on abc99 is 18 years old. This is a strict platform-wide policy with no exceptions. Age is verified during the KYC process through a government-issued National Identity Card or passport. Any account found to belong to a player under 18 is suspended immediately and reported in accordance with abc99's child protection policy. Players are also responsible for ensuring minors in their household cannot access their abc99 account or device.

How do I set deposit limits or self-exclude on abc99?

Deposit limits and self-exclusion can both be activated directly from your abc99 account settings under the Responsible Gaming tab — no support contact is required. Deposit limits take effect immediately and cannot be increased for at least 24 hours. Self-exclusion suspends your account for a minimum of 6 months or permanently, and cannot be reversed during the chosen exclusion period. If you prefer, abc99 support can activate any of these tools on your behalf — contact [email protected] at any time.

What should I do if I think gambling is becoming a problem for me?

If gambling is negatively affecting your finances, relationships, or mental wellbeing, take action immediately — do not wait for the situation to worsen. Log in to your abc99 account and activate a cool-off period or self-exclusion from the Responsible Gaming section. You can also contact abc99 support 24/7 at [email protected] for confidential assistance. Talking to a trusted family member or friend about the issue is also an important first step. Your wellbeing is always more important than any game.

How does abc99 protect my personal data and payment information?

abc99 uses SSL (Secure Socket Layer) encryption on all pages and data transmissions to ensure that your personal information and payment details cannot be intercepted by third parties. Account passwords are stored using one-way cryptographic hashing. abc99 does not sell or share your personal data with unaffiliated third parties for marketing purposes. Full details on how your data is collected, stored, and used are available in the abc99 Privacy Policy.